Privacy Policy

Last updated 3 November 2026

EduToys (Pty) Ltd ("EduToys", "we", "us") runs the EduToys toy store in Gaborone and the website edutoys.world. This policy explains, in plain English, what personal information we collect, why we collect it and what your rights are under the Botswana Data Protection Act, 2024.

What we collect

Contact details: your name, phone number and email address.
Order details: the products you order, order value, collection or delivery details and order history.
Messages: anything you send us through our contact form, by email or on WhatsApp.
Website usage data: pages visited, device and browser type, and how you arrived at our site, collected through cookies and similar tools (see below).

We do not knowingly collect personal information directly from children. Orders and accounts should be made by a parent, guardian or other adult.

Why we collect it

To process, confirm and fulfil your orders, including Click & Collect.
To contact you about your order by email, phone or WhatsApp.
To answer your questions and provide customer service, exchanges and returns.
To keep records we are required to keep by law, for example for tax and accounting.
To understand how our website is used so we can improve it.
To send you news and offers, but only if you have agreed to this. You can opt out at any time.

Cookies and analytics

Our website uses a small number of cookies. Essential cookies make the site work, for example keeping items in your cart and keeping you signed in. With your consent we also use:

Plausible Analytics, a privacy-friendly analytics tool that counts visits and page views without using advertising cookies or building personal profiles.
Facebook (Meta) Pixel, which helps us measure the results of our Facebook and Instagram adverts and show relevant adverts to people who have visited our site. Meta processes this data under its own privacy policy.

You can accept or decline non-essential cookies using the cookie banner, and you can clear cookies in your browser settings at any time. See also our Cookie Policy.

If you message us on WhatsApp, your phone number, name and messages are processed by WhatsApp (Meta) as well as by us. We use WhatsApp only to answer your questions and handle your orders.

Sharing

We do not sell or rent your personal information. We share it only with:

Payment partners, to process your payment securely. We do not store your full card details.
Delivery partners, where you have asked for an order to be delivered, so they can deliver it.

We use trusted service providers to host our website and systems; they may only use your information to provide that service to us. We may also disclose information where the law requires it. Where information is processed outside Botswana, we take steps to make sure it is adequately protected as the Data Protection Act requires.

Retention

We keep order and transaction records for as long as the law requires for tax and accounting purposes. We keep enquiries and customer service messages only as long as needed to deal with them. Marketing preferences are kept until you unsubscribe. When information is no longer needed, we delete or anonymise it.

Your rights under the Data Protection Act 2024

Under the Botswana Data Protection Act, 2024 you have the right to:

be told what personal information we hold about you and get a copy of it;
ask us to correct information that is wrong or incomplete;
ask us to delete your information where we no longer have a valid reason to keep it;
object to, or ask us to restrict, how we use your information, including for direct marketing;
withdraw your consent at any time where we rely on consent;
complain to the Information and Data Protection Commission of Botswana if you are unhappy with how we handle your information.

To use any of these rights, contact us using the details below. We will respond within a reasonable time and may need to confirm your identity first.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Contact

EduToys (Pty) Ltd
Unit 1 & 2, Plot 5648, Nakedi Road, Craft Centre, Broadhurst Industrial, Gaborone
Email: hello@edutoys.world
Phone / WhatsApp: +267 71651588

We may update this policy from time to time. The date at the top shows when it was last changed.