EduToys Standard Terms and Conditions of Sale

Version 1.0 – 3 November 2026

1. Who we are and scope

EduToys (Pty) Ltd ("EduToys", "we", "us") is a company registered in Botswana. We trade from Unit 1 & 2, Plot 5648, Nakedi Road, Craft Centre, Broadhurst Industrial, Gaborone, and we are VAT registered.

These terms apply to every quotation, order, sale and invoice we issue: in store, on our website (www.edutoys.world), by WhatsApp, phone or email, and to schools and account customers. They take priority over any terms on a buyer's purchase order or other document, unless an EduToys director has agreed otherwise in writing.

2. Quotations

• A quotation is valid for 14 days from its date, unless it says otherwise, and is subject to stock being available when you accept it.
• Prices are in Botswana Pula (BWP) and include VAT at the applicable rate (currently 14%), unless the quotation says otherwise.
• We check quotations carefully, but we may correct obvious errors in prices, descriptions or totals. If a correction changes the price, we will tell you before we go ahead, and you may cancel.

3. Orders and acceptance

• When you place an order online, by WhatsApp or by phone, you are making an offer to buy. A contract exists only once we confirm your order by email, WhatsApp or SMS.
• We may decline or cancel an order, even after confirming it, if an item is out of stock or was shown at an obviously wrong price or description. If we do, we will tell you promptly and refund in full anything you have paid.

4. Prices and payment

• In store: cash, card or other methods shown at the till.
• Online and phone orders: pay by bank transfer (EFT), quoting your order number as the reference, or pay when you collect. Unless we agree otherwise, we will release EFT orders once the payment shows in our account.
• Schools and account customers: payment is due within 30 days of the invoice date, unless we agree other terms in writing.
• Late payment: we may charge interest on overdue account balances at 2% per month (or the maximum rate allowed by law, if that is lower), calculated from the due date until payment. We may also pause further supplies to the account until the balance is paid.
• Ownership of goods passes to you only once we receive full payment.
• Risk passes to you when you or your representative collect the goods, or when they are delivered to the address you gave.

5. Click & Collect and delivery

• We will tell you when your order is ready. Please collect it from our Broadhurst store within 7 days, and bring your order number and a form of ID. Someone else may collect on your behalf if they have both.
• If you do not collect within 14 days of our ready notice, and we have not heard from you, we may cancel the order and return the items to stock. We will refund what you have paid, less any reasonable costs we have incurred, such as courier or special-order costs, and we will tell you what those are.
• Delivery is available only by arrangement: within Gaborone, or by courier elsewhere, at the cost we quote. Delivery times are estimates. Please check goods on delivery and tell us about any damage or missing items within 48 hours.

6. Stock, product descriptions and images

• Photographs, colours and descriptions are a guide only. Manufacturers sometimes change packaging, colours or contents slightly. If what you receive is materially different from the description, section 7 applies.
• Stock shown online is updated regularly but may not always be current.
• Items we order specially for you, including school stationery lists, are special orders. We cannot take special orders back unless they are faulty or not what you ordered.

7. Returns, exchanges and refunds

Change of mind. Within 14 days of purchase or collection, you can exchange unused items, or receive store credit for them, if they are in their original sealed packaging and you have your receipt or order number. This is a goodwill policy, in addition to your legal rights.

Not returnable unless faulty: books, CDs, DVDs and other media once opened; puzzles, craft and science kits once opened; consumables such as paints, slime, clay and stickers; personalised items; special orders; and sale or clearance items.

Faulty or not as described. Your rights under the Consumer Protection Act 2018 are not affected by anything in these terms. If goods are defective or not as described, you may return them within six months and we will repair, replace or refund them, at no cost to you. If a repaired item develops the same fault within three months, we will replace it or refund you. These rights do not cover damage from misuse, accidents, or normal wear and tear.

Refunds for faulty goods, cancelled orders or anything else we agree to refund go back to the original payment method within 10 business days of our approval. Cash purchases may be refunded in cash or by EFT.

Online and phone orders. The 14-day exchange policy also applies to orders made online or by phone. If the law gives you an additional right to cancel a distance or electronic purchase, these terms do not reduce that right.

How to return: bring the item to our store, or WhatsApp +267 71651588 with your order number and photos (for faulty items), and we will tell you what to do next.

8. Product safety and age guidance

• Age labels, warnings and instructions come from the manufacturer. Please read and follow them. Age grading is about safety, not just ability.
• Some toys contain small parts, which can be a choking hazard. They are not suitable for children under 3 or for any child who still puts things in their mouth.
• Adults should supervise play where the packaging recommends it, and should check toys regularly for wear or damage.
• Keep button and coin batteries, magnets and small balls well out of reach of young children. Swallowing them can cause serious injury. If you think a child has swallowed one, get medical help immediately.
• We do not recommend that any product be used by children outside its stated age range. If you are unsure whether something is suitable, please ask us.

9. Limitation of liability

To the fullest extent permitted by Botswana law:

• we are not liable for indirect or consequential loss, such as loss of income, time or opportunity;
• we are not liable for loss or injury caused by misuse, alteration, failure to follow the manufacturer's age, safety or use instructions, or the acts of third parties; and
• our total liability for any product is limited to the price paid for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. In particular, nothing here affects your rights under the Consumer Protection Act 2018.

10. Schools and account customers

• We supply schools and organisations on written quotation and purchase order. Opening a credit account is subject to our approval, and we may set or review a credit limit at any time.
• Payment terms are as in section 4 (30 days from invoice unless agreed otherwise in writing).
• We will accept returns of bulk or curriculum items only if they are unopened and in resaleable condition, and only within 14 days of delivery. Where a return exceeds 10 units or P2,000 in value, we may charge a 10% restocking fee. Faulty items are always dealt with under section 7, without any fee.
• Please check deliveries against the delivery note and tell us about shortages or damage within 5 business days.

11. Gift vouchers and store credit

Gift vouchers and store credit are valid for 12 months from issue, unless the voucher says otherwise. You can use them in store and, where available, online. They cannot be exchanged for cash. Please keep them safe, as we cannot replace lost vouchers.

12. Promotions, pricing errors and loyalty

• Promotions run while stocks last and may carry extra conditions, which we will state with the promotion. Unless we say otherwise, promotions cannot be combined.
• If an item is clearly mispriced, we are not obliged to sell it at the wrong price (see section 3).
• Loyalty points and rewards follow the rules of our loyalty programme. They have no cash value, and we may change the programme with reasonable notice.

13. Intellectual property and website use

The content of our website, including text, photographs and design, belongs to EduToys or to the brands we stock. Brand names and logos belong to their owners and are shown because we are a stockist. Please do not copy our content for commercial use without permission. We work to keep the website accurate and available, but we cannot promise it will always be error-free or uninterrupted.

14. Privacy

We handle your personal information in line with the Botswana Data Protection Act 2024. For full details, see our Privacy Policy.

15. Complaints and disputes

• If something is wrong, please contact us first at hello@edutoys.world or on +267 71651588. We aim to respond within 5 business days.
• If we cannot resolve your complaint, you may contact the Competition and Consumer Authority (www.competitionauthority.co.bw), which handles consumer complaints under the Consumer Protection Act 2018.
• These terms are governed by the laws of Botswana, and the courts of Botswana have jurisdiction.

16. Changes to these terms

We may update these terms from time to time, and we will publish the current version on our website with its date. The terms that apply to a purchase are the ones in force when we accepted your order or issued the quotation. Changes will not affect orders already confirmed.

17. Contact us

EduToys (Pty) Ltd
Unit 1 & 2, Plot 5648, Nakedi Road, Craft Centre, Broadhurst Industrial, Gaborone, Botswana
Phone / WhatsApp: +267 71651588
Email: hello@edutoys.world
Web: www.edutoys.world